Frequently Asked Questions
Everything you need to know about Go Ops garage management software
Go Ops is an AI-powered garage management system designed for UK independent garages. It helps garage owners manage jobs, customers, invoices, vehicle health checks, and payments from one platform.
Go Ops automates booking intake from emails, coordinates technicians via a visual job board, enables digital vehicle health checks with photo/video uploads, handles customer payments through secure links, and generates invoices automatically.
Jobs flow through a visual board: incoming bookings are assigned to technicians, who perform digital vehicle health checks. Issues are flagged with red/amber/green status, sent to admin for pricing, and payment links are sent to customers.
Yes, Go Ops is fully responsive and works on mobile devices. Technicians can perform vehicle health checks, upload photos and videos, and manage jobs directly from their phones.
Contact us for a custom quote based on your garage size and needs. We offer flexible pricing to suit independent garages of all sizes.
Go Ops is built with AI at its core—automatically extracting bookings from emails, smart job routing, and integrated vehicle health checks. Unlike traditional garage software, Go Ops reduces manual data entry and streamlines the entire workflow from booking to invoice.
Yes, you can request a demo by emailing hello@go-ops.digital or calling +44 333 2101 500. We offer 30-minute tailored demos that cover the AI booking pipeline, job board, and payment flow.
Go Ops integrates with Book My Garage for booking intake, GSF Car Parts and Euro Car Parts for parts ordering, Stripe for secure payments, and Twilio for SMS notifications.
Yes, Go Ops is fully GDPR compliant. We are a UK-based company and handle all customer data in accordance with UK data protection regulations.
Go Ops uses Stripe to process payments, supporting all major credit and debit cards, Apple Pay, and Google Pay. Payment links are sent directly to customers via email and SMS.
Most garages are up and running within a week. We provide a tailored onboarding process including data migration, staff training, and ongoing support.
A digital vehicle health check (eVHC) is an electronic inspection that technicians complete on a tablet or phone. It includes photos and videos of any issues found, with red/amber/green status indicators. Customers receive a clear visual report making it easier to approve work.
Yes, Go Ops handles MOT bookings seamlessly. MOT services are automatically VAT-exempt (0% VAT) as per UK regulations, and the system sends automatic MOT reminder SMS and emails to customers 4 weeks, 2 weeks, and 1 week before expiry.
Yes, Go Ops includes a public booking form that you can embed on your website. Customers enter their registration, the DVLA lookup auto-fills vehicle details, they select services and a time slot, and receive instant confirmation via email and SMS.
Go Ops integrates with GSF Car Parts and Euro Car Parts. Admins can search for parts by registration and part type, see real-time stock and pricing, and auto-fill part numbers. Parts can be automatically ordered when customers complete payment.
Yes, Go Ops supports multi-tenant architecture. Each branch can have its own technicians, bookings, and settings while sharing a central admin view. Data is securely isolated between branches.
After the admin prices the work, customers receive a secure payment link via email and SMS. They can review the itemised quote, see photos from the vehicle health check, and pay instantly using credit/debit card, Apple Pay, or Google Pay.
Jobs remain in the 'Awaiting Payment' status until paid. Admins can resend payment links, edit quotes, or mark jobs as paid manually for cash payments or warranty work. The system tracks all payment statuses clearly.
Yes, Go Ops is fully mobile-responsive. Technicians can view their assigned jobs, complete vehicle health checks, upload photos and videos, and mark jobs complete all from their smartphone.
Yes, Go Ops automatically generates VAT-compliant invoices when jobs are completed. Invoices show itemised parts and labour with correct VAT rates (20% standard, 0% for MOT). Invoices can be emailed directly to customers.
Go Ops monitors your Book My Garage inbox and automatically extracts booking details using AI. New bookings appear on your job board ready to assign to technicians—no manual data entry required.